A technical glitch at Bank of America on Wednesday left thousands of customers unable to access their accounts or seeing zero balances. The outage, which began in the morning and affected over 20,000 customers, was resolved by evening, but many were frustrated by the lack of communication and slow customer service.
Users turned to social media to voice complaints, with some reporting issues accessing their accounts online, through mobile apps, and at ATMs. Bank of America apologized, stating the issue was not due to a cyberattack, but did not specify the number of customers affected.
Bank of America glitch that stressed customers coast-to-coast is resolved
Oct 02, 2024
Article from Los Angeles Times by Ruben Vives
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