Terms & Conditions

LAST UPDATED: September 6, 2022


Privacy Summary

Information we collect: We collect information from you when you register on our site or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number.

What we use information for: Any of the information we collect from you may be used in the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To send periodic emails or calls. The email address and phone number you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

Protection of your information: We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

Cookies: We use cookies. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Your Consent: By using our site, you consent to our privacy policy

For more information on our detailed privacy practices and policy, please review our privacy policy: https://preservegold.com/privacy-policy/

View our CCPA Privacy Notice for California Residents here: https://preservegold.com/ccpa

Contacting Us: If there are any questions regarding these terms and conditions or our privacy policy you may contact us at:

Other website and service information

LINKS: All of the links on Preserve Gold are looked at before accepting them on the site. However, the site links may or may not hold the same opinions as that of Preserve Gold. If there is a link that is no longer appropriate, please help us by letting us know immediately at 1-877-444-0923 or info@preservegold.com.

Customer TestimonialsAll customer testimonials have been submitted by the customer to Preserve Gold Group. If requested by the customer, the customer’s name and location may be changed to protect the privacy of the customer.

Text Messaging: Message and data rates may apply. Message frequency varies per user. For help, reply HELP. To opt out, reply STOP. Carriers are not liable for delayed or undelivered messages.

Your conduct: Any use of profanity or slander of Preserve Gold Group or any competitor on the site or in any email will result in termination of any of the registered user benefits.


Your acceptance of terms: Placing an order in any form with Preserve  Gold Group binds you to the Terms and Conditions set forth in the Shipping and Customer Agreement.

Service description: Preserve Gold Group guarantees the authenticity of any items as outlined in the Product Purchase Agreement.

Insurance: Orders made with Preserve Gold are shipped Registered/Insured U.S. Mail, UPS & Federal Express upon receipt of good funds. All packages are fully insured for the value of the products contained and may require a signature upon delivery.

Delivery of Purchased Item(s): Upon receipt and confirmation of good funds in full payment of the purchase price, Preserve Gold shall make reasonable efforts to ship metals within five to fourteen (5-14) business days after receipt of good funds. A customer’s order, however, may not be shipped until forty-five (45) business days after receipt of good funds due to market fluctuations and availability. Customers acknowledge that personal checks take a minimum of twelve (12) days to clear Preserve Gold’s bank account. If a customer’s purchase is for a deferred portfolio such as an IRA or a 401K, delivery to the trustee will be as provided in the relevant account documents.

Items Lost or Stolen in Transit: All metals shipped by Preserve Gold are fully insured,so if an item is lost or stolen in transit you are not responsible. However, should a customer provide any carriers or delivery service with instructions to leave parcels un-attended, if the person has provided  inaccurate or outdated instructions, or if a customer has given them instructions to leave their package with another person or drop off location, Preserve Gold will not accept responsibility in the event of any loss. For clarity, it is your responsibility to check your personal information and make sure it is correct before placing any order with Preserve Gold Group. You are responsible for keeping all of your personal information current. If you do not update your personal information and an order is sent to a wrong address and lost, it is your responsibility.

Product inquiries and complaints: You may email any questions or comments to the customer service email address on the home page – info@preservegold.com or call 1-877-444-0973 during business hours. (7:00am – 6:00pm PST)

Legal notices

Copyright notice

The artwork, logos, texts, photographs, videos, software design, scripts and code, web site design and architecture, music, sounds and environments at or used in association with the website at Preserve Gold Group, Inc., and their selection, compilation, organization, structure and sequence, (collectively and individually called the “Content”) are either the property of, or used with permission by, Preserve Gold Group, Inc., and are protected by copyright and other proprietary laws. You are granted only a limited license to download the Content for your personal and non-commercial use only, provided that all proprietary notices are kept intact. You may not reproduce, modify, publish, translate, merge, decompile, disassemble, reverse engineer, sell, rent, distribute, or create a derivative work of, or in any way exploit, the Content in whole or in part.

Copyright © 2022 Preserve Gold Group, Inc. All Rights Reserved.

Trademark and Domain Name Notice

The trademarks, service marks, business and trading names, slogans, and domain names (collectively and individually called the “Marks”) displayed at or used in association with the Preserve Gold Group, Inc. web site, whether registered or unregistered, are the property of Preserve Gold Group, Inc., or others. Use of the Marks in any manner with web sites, business activities, organizations, products or services that are not provided or licensed by Preserve Gold Group, Inc., is prohibited without the express prior written consent of Preserve Gold Group, Inc.

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